I can't log in, what can I do?

Are you getting an error for DigiD?

Click here for problemsolving for DigiD.

Device settings

If you are unable to login, the issue might be with your device settings. Try the following:

1. Delete cookies and web history
2. Make sure there is a good internet connection 
3. Use Safari or Chrome as browser. DuckDuckGo and other privacy browsers often have issues with DigiD
4. Do not use private or incognito mode when logging in
5. If you have many (99 or more) tabs open in your browser, close as many as possible
6. Close old browser tabs you used for HuisartsDichtbij

Still can't log in?

Check here whether there is a malfunction at HuisartsDichtbij

Is there an (error) message or a white screen visible? Write down the message or take a screenshot.

Contact us at hulp@huisartsdichtbij.nl or Submit a ticket. 

Include this information:

• A screenshot of the (error) message
• Description of the problem/situation
• Date and time of the login attempt
• First name and last name
  
  

NEVER send privacy-sensitive information, such as your BSN-number!